Terms of Service

1. Accounts

• You must be at least 18 and authorised to act for the business you register.
• Keep your login details safe. You are responsible for activity in your account and workspace, including by team members you invite.
• Give us accurate information and keep it up to date.
• You may connect only Facebook Pages and Instagram accounts that you or your business manage and are allowed to use.

2. The service

Lamuai helps your business answer customer messages and comments on Facebook and Instagram with AI, take orders in the chat, understand photos and voice messages that customers send, and manage comments, all from one inbox. AI replies can be wrong: you are responsible for the business information and product catalog you give it, and for checking orders, prices and payments before you confirm them. The AI is instructed never to confirm a payment and never to invent a price or stock level.

3. Trials, packages and payment

• A new business may get one free trial of limited length and with a limited number of AI replies, as shown in the dashboard.
• After the trial you buy a reply package. Its price, the number of AI replies included, the validity period and what happens when it is used up are shown before you buy.
• A package may limit how many Pages, products and team members you can add; the limits are shown before you buy and in Usage & Billing. If you go over a limit after a change, nothing is deleted: only new additions are blocked.
• We show in-app notices when 80 % and 95 % of your AI replies are used. When they are used up, what happens next is the rule shown for your package (for example only rule-based replies and no new orders until you buy more).
• For now, packages and top-ups are paid by manual bKash or Nagad payment: send the price shown to the number shown, then enter the sender number and transaction ID. A package starts once we have checked and approved your payment; you get an invoice. A coupon, if you have one, lowers the price shown before you pay.
• A prepaid wallet may be used to buy packages and extra replies. Wallet entries are recorded in a ledger you can see.
• Prices and packages may change; changes do not affect a package you have already bought.
• If a package shows a money-back window, you can ask for a refund within that window; we review each request and return the money by hand. Outside the window, refunds are given only where we agree or where the law requires it. A refunded package ends at once.

4. Acceptable use

You agree not to use Lamuai to:

• send spam, unsolicited bulk messages or identical repeated messages;
• break Meta's Platform Terms, Community Standards, Messenger and Instagram policies, including the 24-hour messaging window, opt-out requests and the limit of one private reply per comment;
• mislead, harass or defraud people, or sell illegal, counterfeit or restricted goods;
• collect personal data without a lawful reason, or use customers' data for anything other than serving them;
• break the law of Bangladesh or of the place where you operate;
• attack, overload, reverse-engineer or get around the security or limits of the service.

We may pause automations or suspend an account that breaks these rules or puts the service, our Meta app or other customers at risk.

5. Your data

You keep ownership of your content and your customers' data. You give us permission to process it only to provide the service, as described in our Privacy Policy. You are responsible for having a lawful basis to process your customers' messages, and for telling them where required that automated replies are used.

6. Meta and other third-party services

Lamuai depends on Facebook, Instagram and other providers. If Meta changes or limits its APIs, permissions or policies, or disables a Page or account, some features may stop working. We are not responsible for third-party services.

If you connect a courier account (Steadfast or Pathao), bookings are made with your own account under the courier's terms and charges; you are responsible for the parcels and the money the courier collects. The order check (risk score) is only a hint for you; it is never a reason we give your customer.

7. Changes to the service and these terms

We may add, change or remove features. We may update these terms; we will post the new version with a new effective date and tell account owners about important changes in advance where possible. Continuing to use the service means you accept the updated terms.

8. Disclaimer and limitation of liability

The service is provided "as is" and "as available". We do not promise it will be uninterrupted or error-free, or that AI replies will always be correct.

As far as the law allows, we are not liable for indirect or consequential losses, lost profits, lost sales or lost data. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

9. Ending the agreement

You can stop using Lamuai and delete your account at any time. We may suspend or end your access for a serious or repeated breach of these terms, for non-payment, or if required by law or by Meta. After termination we delete your data as described in our Privacy Policy.

10. Governing law

These terms are governed by the laws of Bangladesh. Courts in Bangladesh have jurisdiction, unless the law gives you another choice.

11. Contact

Lamuai, Dhaka, Bangladesh. Support: support@lamuai.com. Privacy: support@lamuai.com.