Data deletion instructions

1. Disconnect a Facebook Page or Instagram account

• Sign in to Lamuai and open Connections.
• Choose Disconnect next to the Page and confirm.

The stored Page access token is deleted immediately, the Page is unsubscribed from our app and no new data arrives. The connection record and event history stay in your workspace until you delete your account.

2. Delete your account and workspace

Email support@lamuai.com from the email address of your account and ask us to delete your account. We confirm the request and delete your account, workspace, connections and related data within 30 days, except records we must keep by law (for example billing records).

3. Remove Lamuai from Facebook

• On Facebook, open Settings and privacy, then Settings, then Apps and websites.
• Find Lamuai, choose Remove, and request deletion of your data.

Facebook then sends us a deletion request and shows you a confirmation code. We record the request. We do not store your Facebook user ID, your personal access token or anything else linked to your personal Facebook account, so there is no further data to delete and the request is marked completed. Page data belongs to the business workspace and is deleted with steps 1 or 2.

4. You messaged a business that uses Lamuai

Your conversation with a business belongs to that business. Ask the business to delete your data: in its inbox it can delete your messages, photo and voice links, transcripts, summaries and tags, remove you from its comment allow list and test list, and remove your name, phone number and address from your orders. If the business blocked your comments, that block stays. If you write to the business again later, that starts a new conversation. If you cannot reach the business, email support@lamuai.com and we will pass your request on and help.

5. Ask us by email

For any other request, write to support@lamuai.com.